Terms & Conditions
Welcome to our website! By accessing or using our website, you agree to be bound by these terms and conditions and our privacy policy.
Electronic Communications
When you visit our website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site and our social media accounts. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Personal Information
We may share your personal information with third parties in order to provide you with our products and services. This includes sharing your information to fulfill and deliver your orders, send you postal mail and emails, analyze customer data, conduct marketing activities, process your credit card transactions, investigate any fraudulent activity, and provide customer support.
Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
Handmade Items
All of our products are handmade with care by our small family business. Minor variations in size, color, and design are to be expected and are part of the charm of handmade items. We do not offer exchanges or returns on these uniquely crafted products unless there is a major defect.
Customization
We strive to create bookmarks that reflect your vision. While we will do our best to accommodate your wishes, please note that the final product may differ slightly from your request. We reserve the right to reject any customization requests that do not align with our beliefs or values. Due to the personalized nature of custom bookmarks, we do not accept refunds or exchanges. Please ensure that your request is final before submitting.
Returns, Refunds, and Exchanges
At Ferreira.Sisters please note that we do not offer returns or refunds unless the products are damaged or wrongly delivered. In such cases, customers have 24 hours upon receiving the order to contact us by email at ferreirasistersandco@gmail.com. We will review the order and if the product has a printing error, we will gladly refund. If the wrong product is delivered, we will gladly resend the product at no charge.
Risk of Loss
The risk of loss and title for all electronically delivered items pass to you upon our electronic transmission to the email address or account you provided. The risk of loss and title for all physical items pass to you upon our delivery to the shipping carrier.